Refund policy

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations).

If you need to return any items for any reason, please get in touch with us, and we will endeavour to help you. Horsbrough & Corr Ltd offers the following returns policy:

Returns of unopened, stocked items are accepted within 28 days from the date of delivery with valid proof of purchase.

Please note, that non-stocked items are classed as special orders and are therefore not included. Any customer wishing to exercise this right must notify the vendor at either of the following: by telephone at 03338 804 807 or by email to support@thebricktilecompany.com.

As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to above as soon as possible.

The vendor can arrange return transport under their provider's carriage insurance, provided photos of the package are supplied beforehand.

If the vendor pays the return cost then this will be deducted from any refund.

If the customer wishes to arrange their own return transport, it must be with a licensed carrier, and any damages in transit will be the customer's and their transport company's responsibility.

The goods will be deemed returned when actually received by the vendor at the said address.

Pending the return of the goods, they must be kept in good condition. Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge.

No such claims will be accepted after the 24 hours have elapsed.

Any returns agreed to outside of the 28-day window may incur a re-stocking charge, please note- due to shelf life, accessories are non-returnable after these 28 days.

Tiles may be returned up to 60 days from delivery, but if over the 28-day period there will also be a restocking fee deducted from any refund.

We will endeavour to resolve any returns as well as possible over and above this policy.

Unfortunately, our samples are not currently returnable, we are trying to develop a more sustainable system to recycle them.