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Returns

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations).

Horsbrough & Corr Ltd offers the following returns policy:

  1. Returns of unopened items are accepted within 28 days from date of purchase with a valid proof of purchase.
  2. Any customer wishing to exercise this right must notify the vendor at either of the following: in writing to Horsbrough & Corr Ltd, Unit 100, Hartlebury, Kidderminster, Worcestershire, DY10 4JB, by telephone to 03338 804 807 or by email to support@thebricktilecompany.com
  3. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to above as soon as possible.
  4. If the vendor pays the return cost then this will be deducted from any refund.
  5. The goods will be deemed returned when actually received by the vendor at the said address.
  6. Pending the return of the goods they must be kept in good condition.
  7. Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge.
  8. No such claims will be accepted after the 24 hours has elapsed